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CP1500-17 Fixed Line Voice and Data Services

Devon County Council (DCC) requires a supplier to provide fixed line voice and data services. DCC operates an internal voice/telephone network hosts about 7 000 extensions, spread across approximately 40 sites. All extensions have an associated DDI number for incoming calls. DCC also operates a 60-seat call centre, based in Tiverton which deals with the majority of incoming callsfrom the public for Council services, such as Devon Highways, Adult and Childrens Social Care and Trading Standards. This is also based on our skype for business infrastructure with the intelligent call routing provided by Netcall’s Liberty Contact Centre59R platform. The Netcall platform is also used for other smaller contact centres within the authority as well as providing our corporate voicemail and speech recognition directory. The majority of incoming and outgoing calls are carried by 3 SIP trunks.
CPV-Code: 64210000
Abgabefrist:
Typ: Contract award notice
Status: Not applicable
Aufgabe: General public services
Vergabestelle:
name: Devon County Council
address: County Hall, Topsham Road
postal_code: EX2 4QD
city: Exeter - UK
country: UK
email: None
phone: +44 1392383000
contact_point: Mr Iain Perkins
idate: 24. Juni 2020 19:58
udate: 24. Juni 2020 19:58
doc: 012216_2019.xml
authority_types:
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:012216-2019:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Services
Prozedur: Open procedure
Nuts: None
Veröffentlichung: 10.01.2019
Erfüllungsort: Exeter - GB
Link:
Lose:
Name Los Nr 1 None
Gewinner Capita IT Services Ltd
Datum
Wert GB£725 000,00
Anzahl Angebote 8

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