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Request for Tender for Services Required for Contact Centre for External Services

IT Sligo aims to contract the outsourcing of its requirement for student contact centre services. Its objective is to maintain an efficient, timely and customer-centred, outsourced service for the processing of: — student recruitment, — application and registration enquiries and workflows and payment of associated fees as relevant and to interface with its customers accordingly. In addition IT Sligo requires a continuous improvement methodology to improve service and reduce the overall cost of contact centre services through engaging with emerging technologies such as “chatbots”, etc. Tenderers are invited to offer innovative solutions in providing contact centre services in keeping with the overall aim of providing a fit for purpose solution.
CPV-Code: 79512000
Abgabefrist: 18.02.2019
Typ: Contract notice
Status: Submission for all lots
Aufgabe: Education
Vergabestelle:
name: Itsligo
address: Ash Lane
postal_code: Sligo
city: Sligo - IE
country: IE
email: None
phone: +353 719137331
contact_point: Caroline Burke
idate: 25. Juni 2020 17:06
udate: 25. Juni 2020 17:06
doc: 028837_2019.xml
authority_types:
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:028837-2019:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Services
Prozedur: Open procedure
Nuts: None
Veröffentlichung: 21.01.2019
Erfüllungsort: Sligo - IE
Link:
Lose:
Name Los Nr 1 Ireland__Sligo__Call-Center
Gewinner None
Datum
Wert None
Anzahl Angebote None

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