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Interactive Voice Response and Self-serve Telephony

TFL issues this notice to seek an expression of interest from prospective suppliers for: — Interactive Voice Response (IVR), and, — Self-serve Telephony (SST). TFL may hold a supplier day with those who have expressed an interest and would like to attend (presentation and Q&A session) to explore what options are currently available in the market, and to gain a better understanding of how the technology may have changed. TFL’s Contact Centre Operations (CCO) ultimate intention is to procure Interactive Voice Response (IVR) and telephony based self-service technology (SST). These are key pieces of the business critical technology which interact with TFL’s customers through the use of voice and a dual-tone-multi-frequency (DTMF) tones which steer customers to the appropriate option. This option includes but is not limited to, pre-recorded audio messages, pre-determined direct dial-ins (DDIs) that route to different contact centers and specific hunt groups.
CPV-Code: 64213000
Abgabefrist:
Typ: Prior information notice without call for competition
Status: Not applicable
Aufgabe: General public services
Vergabestelle:
name: Transport for London
address: 14 Pier Walk
postal_code: SE10 0ES
city: London - UK
country: UK
email: None
phone: +44 2030547710
contact_point: Mr Andrew Walsh
idate: 27. Juni 2020 03:43
udate: 27. Juni 2020 03:43
doc: 046120_2018.xml
authority_types:
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:046120-2018:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: Not applicable
Vertrag: Services
Prozedur: Not applicable
Nuts: None
Veröffentlichung: 01.02.2018
Erfüllungsort: London - GB
Link:
Lose:
Name Los Nr 1 United Kingdom__London__
Gewinner None
Datum
Wert None
Anzahl Angebote None

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