Tender for the provision and maintenance of a customer relationship management.

Doncaster Borough Council is seeking tenders from suitably experienced service provider to provide a technology platform to meet the Council's customer services requirements, to improve the accessibility, effectiveness, responsiveness and quality of all services. The service provider will provide the necessary goods and/or services which are necessary for the implementation, delivery, operation and enhancement of the application software provided, including consultancy/advice, business change, programme and project management, feasibility and financial studies, requirement analysis, functional design, architecture design, software/system solution design, software applications, software licences, software upgrade, computer/software related services, software support services, software development services, software maintenance services, software implementation services, software reproduction services, software configuration services, software purchase or rental, programming and development, computer hardware (servers and storage systems) purchase or rental, system build, system configuration, system (including related middleware and system software) installation, integration of system with external systems and software, data integration/migration and conversion, all stages of testing (technical and user), training and support (technical and end user), hosting (including CLOUD services), ongoing operation and support systems, help desk and end user support, contact centres, ongoing maintenance/enhancement and upgrades of both software and hardware platforms. The Contract will be initially for a period of 60 months following the implementation of the system. On expiry of the initial period the contract shall automatically renewed for up to 5 successive periods of one year unless given notice by the Council.
CPV-Code: 72212445
Abgabefrist:
Typ: Contract award
Status: Not applicable
Aufgabe: Other
Vergabestelle:
name: Doncaster Borough Council
address: Council House, College Road
postal_code: DN1 3DA
city: Doncaster - UK
country: UK
email: None
phone: +44 1302862405
contact_point:
idate: 17. Juni 2020 05:48
udate: 17. Juni 2020 05:48
doc: 055917_2012.xml
authority_types: REGIONAL_AUTHORITY
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:055917-2012:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Service contract
Prozedur: Open procedure
Nuts: UKE31
Veröffentlichung: 21.02.2012
Erfüllungsort: Doncaster - UK
Link:
Lose:
Name Los Nr 1 Tender for the provision and maintenance of a customer relationship management.
Gewinner Lagan Technologies Limited
Datum
Wert GB£1 371 978,00
Anzahl Angebote 1