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Telephony - Contact Centre Operations (CCO).

Provide the Telephony platform required for the CCO (Contact Centre Operations) Lot 1: An Ofcom regulated, Non-Geographic Number (NGN) supplier for a fully managed touch tone Interactive Voice Recognition (IVR) service. This IVR/Call Routing Service will interface with an existing natural language IVR and other 3rd Party Systems to service the Transport for London Contact Centres. The solution must ensure a support model that is fit for purpose given the 24/7 operational environment of the Contact Centre. Lot 2: A fully managed and PCI compliant, natural language Interactive Voice Recognition (IVR) that provides a number of Voice Recognition Services to customers. This Voice Recognitions service will interface with existing 3rd Party Systems to service the Authorities Contact Centres. The solution must ensure a support model that is fit for purpose given the 24/7 operational environment of the Contact Centre.
CPV-Code: 32571000
Abgabefrist: 14.04.2014
Typ: Contract notice
Status: Submission for one or more lots
Aufgabe: Other
Vergabestelle:
name: Transport for London (Information and Communications Technology)
address: Windsor House 42- 50 Victoria St.
postal_code: SW1H 0TL
city: London - UK
country: UK
email: None
phone: None
contact_point:
idate: 24. Juni 2020 11:14
udate: 24. Juni 2020 11:14
doc: 081927_2014.xml
authority_types: REGIONAL_AUTHORITY
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:081927-2014:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Service contract
Prozedur: Restricted procedure
Nuts: UKI
Veröffentlichung: 11.03.2014
Erfüllungsort: London - GB
Link:
Lose:
Name Los Nr 1 United Kingdom__London__Kommunikationsinfrastruktur
Gewinner None
Datum
Wert None
Anzahl Angebote None

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