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Contact Centre Software Solution

English Heritage wishes to replace existing Contact Centre software for one that complies with PCI standards. The current solution lacks much of the functionality required to take the Contact Centre forward in line with the future requirements of the business and is very resource heavy. We need to include solutions such as; IVR payment allow the agent to capture the credit card information without ever seeing or hearing it, and DTMF tones that are suppressed entirely or converted to monotones so the agent cannot recognize them and so that they cannot be recorded. English Heritage needs to ensure that whatever solution is selected that it ensures PCI Compliance and includes required functionality and integration with a Workforce Management solution to free up resources.
CPV-Code: 72212333
Abgabefrist: 12.04.2018
Typ: Contract notice
Status: Submission for all lots
Aufgabe: Recreation, culture and religion
Vergabestelle:
name: English Heritage
address: The Engine House
postal_code:
city: Swindon - UK
country: UK
email: None
phone: None
contact_point:
idate: 21. Juni 2020 01:21
udate: 21. Juni 2020 01:21
doc: 110746_2018.xml
authority_types:
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:110746-2018:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Services
Prozedur: Open procedure
Nuts: None
Veröffentlichung: 13.03.2018
Erfüllungsort: Swindon - GB
Link:
Lose:
Name Los Nr 1 United Kingdom__Swindon__
Gewinner None
Datum
Wert None
Anzahl Angebote None

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