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Contract for an Information Technology Service Management System

This contract is for the provision of a Cloud based IT service management system which supports agile working with a strong focus on customer self-service, guided assistance and instant message-based interactions in addition to the traditional ticketing and workflow system. The Council are seeking to procure a clean, modern and intuitive ITSM platform which can provide enterprise service management features that may, at sole and absolute discretion of the Council, allow their use beyond the traditional ICT arena enabling services such as HR, facilities and contact centres to benefit from the workflow, automation, self-service and customer management features on offer. Acquiring a solution that can potentially be deployed throughout the Council will allow a more joined up approach to service delivery processes with a standardised look and feel across all service access portals.
CPV-Code: 48000000
Abgabefrist:
Typ: Contract award notice
Status: Not applicable
Aufgabe: General public services
Vergabestelle:
name: Durham County Council
address: Corporate Procurement, County Hall
postal_code: DH1 5UL
city: Durham - UK
country: UK
email: None
phone: None
contact_point: Gavin Burrell
idate: 1. April 2021 03:54
udate: 1. April 2021 03:54
doc: 116832_2021.xml
authority_types:
activities:
Quelle: https://ted.europa.eu/udl?uri=TED:NOTICE:116832-2021:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Supplies
Prozedur: Open procedure
Nuts: None
Veröffentlichung: 08.03.2021
Erfüllungsort: Durham -
Link:
Lose:
Name Los Nr 1 None
Gewinner Halo Service Solutions
Datum
Wert GB£1 500 000,00
Anzahl Angebote 2

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