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Out of Hours IT Service Desk provision

We are looking to contract for an out-of-hours IT Service Desk with telephone and email contact options providing expert IT knowledge with specific Higher Education expertise to customers with printing, wifi, software, device, access issues and requests as well as proactively dealing with any monitoring alerts, escalating to on call staff where necessary. The Service Desk will operate between 6pm — 8am every weekday, throughout the day and night on weekends and bank holidays. The out-of-hours Service Desk will be expected to assist students with a range of University-specific IT queries such as with our VLE (Moodle), Library systems and journals, standard student applications such as SPSS/Nvivo and our Microsoft Office365 mail/calendar solution.

CPV-Code:

72253000

Abgabefrist:

Typ:

Voluntary ex ante transparency notice

Status:

Not applicable

Aufgabe:

Education

Vergabestelle:

name:	Goldsmiths College
address:	New Cross
postal_code:	SE14 6NW
city:	London - UK
country:	UK
email:	None
phone:	+44 2078962758
contact_point:	Greg Alake
idate:	25. Juni 2020 23:53
udate:	25. Juni 2020 23:53
doc:	152935_2017.xml
authority_types:
activities:

Quelle:

http://ted.europa.eu/udl?uri=TED:NOTICE:152935-2017:TEXT:EN:HTML

Unterlagen:

None

Zuschlagskriterium:

The most economic tender

Vertrag:

Services

Prozedur:

Contract award without prior publication

Nuts:

UKI22

Veröffentlichung:

22.04.2017

Erfüllungsort:

London - GB

Link:

Lose:

Name	Los Nr 1 None
Gewinner	NORman
Datum
Wert	None
Anzahl Angebote	1

Out of Hours IT Service Desk provision

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