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CP1500-17 Fixed Line Voice and Data Services

Devon County Council (DCC) requires a supplier to provide fixed line Voice and Data services. DCC operates an internal voice/telephone network hosts about 7 000 extensions, spread across approximately 40 sites. All extensions have an associated DDI number for incoming calls. DCC also operates a 60-seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care and Trading Standards. This is also based on our Skype for Business infrastructure with the intelligent call routing provided by Netcall’s Liberty ContactCentre59R platform. The Netcall platform is also used for other smaller contact centres within the authority as well as providing our corporate Voicemail and Speech recognition directory. The majority of incoming and outgoing calls are carried by 3 SIP trunks.
CPV-Code: 64210000
Abgabefrist: 14.05.2018
Typ: Contract notice
Status: Submission for all lots
Aufgabe: General public services
Vergabestelle:
name: Devon County Council
address: County Hall, Topsham Road
postal_code: EX2 4QD
city: Exeter - UK
country: UK
email: None
phone: +44 1392383000
contact_point: Mr Iain Perkins
idate: 25. Juni 2020 01:39
udate: 25. Juni 2020 01:39
doc: 157490_2018.xml
authority_types:
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:157490-2018:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Services
Prozedur: Open procedure
Nuts: None
Veröffentlichung: 12.04.2018
Erfüllungsort: Exeter - GB
Link:
Lose:
Name Los Nr 1 United Kingdom__Exeter__
Gewinner None
Datum
Wert None
Anzahl Angebote None

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