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CP1436-17A Call Centre Services.

Devon County Council (DCC) Require an intelligent, highly configurable contact centre technology solution to sit on top of our SfB infrastructure to service the contact centres listed in the invitation to tender and with the flexibility to provide additional sites, or different combinations of sites, as business requirements evolve. The solution should also provide Voice-mail facilities for SfB users, flexible call queuing, IVR and directory services with speech recognition, whereby callers can ask for a member of staff, or a service by name. The expected total contract value is between 600 000 GBP and 800 000 GBP this is based on (10) ten year period.

CPV-Code:

79512000

Abgabefrist:

02.06.2017

Typ:

Contract notice

Status:

Submission for all lots

Aufgabe:

General public services

Vergabestelle:

name:	Devon County Council
address:	County Hall, Topsham Road
postal_code:	EX2 4QD
city:	Exeter - UK
country:	UK
email:	None
phone:	+44 1392383000
contact_point:	Mrs Tracey White
idate:	1. Juli 2020 15:56
udate:	1. Juli 2020 15:56
doc:	160926_2017.xml
authority_types:
activities:

Quelle:

http://ted.europa.eu/udl?uri=TED:NOTICE:160926-2017:TEXT:EN:HTML

Unterlagen:

None

Zuschlagskriterium:

The most economic tender

Vertrag:

Services

Prozedur:

Open procedure

Nuts:

UKK

Veröffentlichung:

28.04.2017

Erfüllungsort:

Exeter - GB

Link:

Lose:

Name	Los Nr 1 United Kingdom__Exeter__
Gewinner	None
Datum
Wert	None
Anzahl Angebote	None

CP1436-17A Call Centre Services.

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