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Contact Centre for External Services

It Sligo aims to contract the outsourcing of its requirement for student contact centre services. Its objective is to maintain an efficient, timely and customer-centred, outsourced service for the processing of student recruitment, application and registration enquiries and workflows and payment of associated fees as relevant and to interface with its customers accordingly. In addition IT Sligo requires a continuous improvement methodology to improve service and reduce the overall cost of contact centre services through engaging with emerging technologies such as “chatbots”, etc. Tenderers are invited to offer innovative solutions in providing contact centre services in keeping with the overall aim of providing a fit for purpose solution.
CPV-Code: 79512000
Abgabefrist:
Typ: Contract award notice
Status: Not applicable
Aufgabe: Education
Vergabestelle:
name: It Sligo
address: Ash Lane
postal_code: Sligo
city: Sligo - IE
country: IE
email: None
phone: +353 719137331
contact_point: Caroline Burke
idate: 3. Juli 2020 21:27
udate: 3. Juli 2020 21:27
doc: 176116_2019.xml
authority_types:
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:176116-2019:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Services
Prozedur: Open procedure
Nuts: None
Veröffentlichung: 15.04.2019
Erfüllungsort: Sligo - IE
Link:
Lose:
Name Los Nr 1 None
Gewinner Forward Emphasis International
Datum
Wert 653 000,00 €
Anzahl Angebote 2

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