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Contact Centre Software Solution

English Heritage wishes to replace existing contact centre software for one that complies with PCI standards. The current solution lacks much of the functionality required to take the contact centre forward in line with the future requirements of the business and is very resource heavy. We need to include solutions such as; IVR payment allow the agent to capture the credit card information without ever seeing or hearing it, and DTMF tones that are suppressed entirely or converted to monotones so the agent cannot recognize them and so that they cannot be recorded. English Heritage needs to ensure that whatever solution is selected that it ensures PCI Compliance and includes required functionality and integration with a workforce management solution to free up resources.
CPV-Code: 72212333
Abgabefrist:
Typ: Contract award notice
Status: Not applicable
Aufgabe: Recreation, culture and religion
Vergabestelle:
name: English Heritage
address: The Engine House
postal_code:
city: Swindon - UK
country: UK
email: None
phone: None
contact_point:
idate: 13. Juni 2020 03:58
udate: 13. Juni 2020 03:58
doc: 219869_2019.xml
authority_types:
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:219869-2019:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: Lowest price
Vertrag: Services
Prozedur: Open procedure
Nuts: None
Veröffentlichung: 13.05.2019
Erfüllungsort: Swindon - GB
Link:
Lose:
Name Los Nr 1 None
Gewinner Noble Systems UK Ltd
Datum
Wert GB£2 464 850,50
Anzahl Angebote 8

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