The objective of the procurement is to replace the system for customer service systems.
Entur uses a customer service management system in our customer service areas. The system includes handling and administering more than 300,000 telephone calls and chat, as well as knowledge base, key choices, chat botter, user surveys and reporting. The current supplier also provides manpower planning.
See Part 2 - Annex 1 - the Contracting Authority ́s requirement specifications for further information.
| CPV-Code: |
64000000
48000000
48510000
64200000
64210000
64214000
64214200
72000000
72400000
79000000
79500000
79510000
79512000
|
| Abgabefrist: |
02.12.2024 |
| Typ: |
ContractNotice |
| Status: |
None |
| Aufgabe: |
None |
| Vergabestelle: |
| name: |
Entur AS |
| address: |
Rådhusgata 5 Økonomi - Innkjøp |
| postal_code: |
0151 |
| city: |
Oslo - NO |
| country: |
NO |
| email: |
lars.haatveit.jenssen@entur.org |
| phone: |
+47 92260400 |
| contact_point: |
Lars Haatveit Jenssen
+47 92260400
lars.haatveit.jenssen@entur.org |
| idate: |
22. Oktober 2024 07:49 |
| udate: |
22. Oktober 2024 07:49 |
| doc: |
|
| authority_types: |
|
| activities: |
|
|
| Quelle: |
https://ted.europa.eu/de/notice/-/detail/00639578-2024 |
| Unterlagen: |
https://tendsign.com/doc.aspx?MeFormsNoticeId=34314 |
| Zuschlagskriterium: |
None |
| Vertrag: |
None |
| Prozedur: |
None |
| Nuts: |
None |
| Veröffentlichung: |
21.10.2024 |
| Erfüllungsort: |
Oslo - NO |
| Link: |
|
| Lose: |
| Name |
Los Nr 1 None |
| Gewinner |
None |
| Datum |
|
| Wert |
None |
| Anzahl Angebote |
None |
|