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UKSBS PR18079 Business Support Helpline

The Contracting Authority is seeking to procure government business support services for primarily Small to Medium sized Enterprises in England, namely: (a) a business support helpline through which businesses can receive bespoke advice (via telephone and digital channels such as webchat and social media, but not face-to-face support). This includes: (i) a light touch response to routine enquiries with a simple diagnostic followed by provision of information, and sign-posting of callers to relevant sources of help; and (ii) a deeper level of diagnosis and advice for complex queries; (b) a database (‘Knowledge Bank’) of business support schemes and advice in England to support service delivery, and service delivery by partners, and content for online business support tools; (c) an emergency response plan to increase capacity at short notice to provide an emergency response service (for example in the run up to EU exit). This must be flexible with option to scale up within 24 hrs.
CPV-Code: 72253000
Abgabefrist: 29.07.2019
Typ: Contract notice
Status: Submission for all lots
Aufgabe: Other
Vergabestelle:
name: UK Shared Business Services
address: UK Shared Business Services, Polaris House, North Star Avenue
postal_code: SN2 1FF
city: Swindon - UK
country: UK
email: None
phone: None
contact_point: Patrick McLaughlin
idate: 10. Juni 2020 14:45
udate: 10. Juni 2020 14:45
doc: 294140_2019.xml
authority_types:
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:294140-2019:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Services
Prozedur: Restricted procedure
Nuts: None
Veröffentlichung: 25.06.2019
Erfüllungsort: London - GB
Link:
Lose:
Name Los Nr 1 United Kingdom__London__Help-Desk und Unterstützungsdienste
Gewinner None
Datum
Wert None
Anzahl Angebote None

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