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Passenger Ambassador Service Provision.

At Heathrow we are committed to delivering valued passenger experiences at all touch points, we want to consolidate many of the currently disparate provision of passenger-interacting services within the terminals. We want our passengers to recognise and appreciate a consistent high level of service at Heathrow. We are seeking an enhanced service proposition that reflects the diverse needs of our discerning passengers, with multi-lingual services matched to our variable flight schedules and world-wide destinations and cultures. Our requirements are split into the two lots:-. Lot 1 Passenger Ambassador - Operational Services (including disruption contingency). Lot 1 is for the delivery of face-to-face customer service at many points on the passengers' journey through the airport. Roles will typically, but not exclusively, include offering information and advice, giving directions, hosting automated processes and free-to-user services and informing passengers of appropriate rules and policies relating to airport procedures. Lot 2 Passenger Ambassador - Retail Services. Lot 2 is for the delivery of face-to-face sales through service, mostly centred in the departure lounge on the passengers' outbound journey from Heathrow. Roles will typically, but not exclusively, include offering information and advice, giving directions, distributing promotional literature, undertaking promotional activities, assisting sales in the airport's retail environment, providing a Personal Shopper service to a sub-set of passengers, managing a 'Shop & Collect' service (buy on departure, collect upon return to Heathrow) and a 'Reserve & Collect' service (reserve online, collect at Heathrow). There will also be a requirement for the provision of a call-centre facility to administer the Reserve & Collect programme and encourage sales.
CPV-Code: 79342000
Abgabefrist: 02.11.2012
Typ: Contract notice
Status: Submission for one or more lots
Aufgabe: Airport-related activities
Vergabestelle:
name: www.tendersmart.com > Business Opportunities > Contract Notices
address: Please address your queries via the Messaging Centre on www.tendersmart.com > Business Opportunities > Contract Notices
postal_code: TW6 2GW
city: www.tendersmart.com - UK
country: UK
email: None
phone: None
contact_point: www.tendersmart.com
idate: 17. Juni 2020 04:40
udate: 17. Juni 2020 04:40
doc: 332521_2012.xml
authority_types:
activities:
Quelle: http://ted.europa.eu/udl?uri=TED:NOTICE:332521-2012:TEXT:EN:HTML
Unterlagen: None
Zuschlagskriterium: The most economic tender
Vertrag: Service contract
Prozedur: Negotiated procedure
Nuts: UKI2
Veröffentlichung: 19.10.2012
Erfüllungsort: Hounslow - UK
Link:
Lose:
Name Los Nr 1 UK__Hounslow__Marketing
Gewinner None
Datum
Wert None
Anzahl Angebote None

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