Ausschreibungen

Crown Commercial Service as the Contracting Authority is putting in place a Pan Government Collaborative FM Assurance Services (Help-desk and CAFM) Framework Agreement for use by UK public sector bodies (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities. The above Public Sector Bodies require a Framework Agreement that consists of a single supplier for an FM Assurance Services (Help-desk and CAFM) function via the use of a Computer Aided Facilities Management (CAFM) system that enables the effective management of operational and strategic activities associated with FM related services. Services to be delivered under this Framework Agreement include but are not limited to: A Helpdesk function — The supplier shall provide a fully staffed, supervised Help-desk service linked to the CAFM System for all FM related Service Requests and fault reporting, 24 hours per day 365 days per year; CAFM System — The supplier shall provide a CAFM System. The Supplier shall ensure that all managerial, quality monitoring, complaints, Planned Preventative Maintenance and Reactive Maintenance activities are managed, executed and monitored through the CAFM System; Reporting — The supplier shall provide a reporting function that includes but is not limited to the reporting of facilities management suppliers' performance and requested Management Information; and FM Assurance Service — The supplier shall supply an oversight function which monitors and reports against the operational performance of facilities management suppliers delivering services on behalf of the Contracting Body. Please note that the estimated value detailed below is only indicative. Details of the estimated value will be specified within the OJEU notice that will be published at the commencement of the award procedure.

FM Assurance Services (Help-desk and CAFM).

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Ausschreibungen zum Thema Helpdesk and support services