Ausschreibungen

The London Borough of Enfield is appointing a suitably qualified and experienced Main Contractor, with proven capability to supply licensed operators for it's concierge service at the following tower blocks within the borough: — Walbrook House; — Alama Road Estate: • Curlew House; • Cormorant House; • Merlin House. The operators duties will be carried out from a purpose built, secure concierge reception area located within the lobby of each tower block for the following hours for 365 days a year: — Monday to Friday: 8:00 to 23:15; — Weekends and Public Holidays: 10:00 to 18:00. The main function of the concierge service is to: — Provide a reassuring welcoming presence to residents of each building; — Provide access controls to the building, ensuring only authorised personnel are provided entry; — Support L B Enfield's service provision within the building; — Report issues and incidents affecting the building to service providers; — Cascade information on the building and L B Enfield's services to residents. The core requirements to be provided by the concierge service include but are not limited to the following responsibilities: — Responsibility for ensuring that the building remains secure and only residents and authorised personnel are given access; — To provide a front of house reception/meet and greet service for authorised personnel within the building; — To monitor and report any communal repairs affecting the block; — Support the work objectives of building cleaning operatives to ensure any issues are reported; — To help maintain the cleanliness of lift cars and lobby areas and keep the concierge reception area and office clean at all times; — To support residents to report property repairs; — To monitor and report any health and safety issues affecting the block and be aware of health and safety procedures; — To report any concerns regarding the safeguarding of adults or children to LB Enfield; — To inform residents of any day to day issues affecting the block; — Maintain an electronic record as per the contract performance specification, incident book and authorised visitor's book requirement; — Ensuring information is up to date on the lobby communal notice boards, and unauthorised notices are removed; — Ensuring only authorised officers are allowed into the concierge area; — Build up a good working relationship with the LB Enfield's Public Safety Centre (EPSC); — Register for each duty through LB Enfield's EPSC at the commencement / ending of each shift by each individual officer; — To report any incidents as per process and inform the EPSC; — To maintain an electronic customer feedback register of complaints, comments and improvements. The duration of the Contract will be for a period of one (1 No) year (2015-2016), commencing on the 1.10.2015, with an option to extend for a further three (3 No), up to one (1 No) year periods i.e. up to 1 year + up to 1 year + up to 1 year increments (2016-2019). Please note this procurement has been run via the London Tenders Portal e-tendering system.

Provision of Concierge Services to Alma Road and Walbrook House Tower Blocks

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