Ausschreibungen

Telephone operator services. Software package and information systems. Telephone switchboard services. ForViva is procuring a Framework Agreement pursuant to which it is envisaged that contracts will be let to suppliers within the Framework for the provision of a range of call centre system equipment and software. For further details of the services to be carried out under the Call Centre System Contract to be called off under the Framework by ForViva please refer to the specification attached at Appendix 3 of the ITT. Under the Framework Agreement the following entities will have the option to call-off as and when services are required: (i) ForViva and any entity within the ForViva group from time to time, which currently includes City West Housing Trust, Villages Housing Association and ForWorks. (ii) Other Social Housing Providers in the UK (both those that are in existence now and those that may be in existence in the future). ‘Social Housing Provider’ for this purpose means any provider of social housing and includes, without limitation, registered housing providers, local authorities and ALMOs. A list of the current Social Housing Providers can be found by visiting https://www.gov.uk/government/publications/current-registered-providers-of-social-housing. Such Social Housing Providers will only be entitled to call off under the Framework Agreement if ForViva consents. Bidders should note that, under the Framework Agreement, no entity will be under any obligation to call-off with framework suppliers. The form of Framework Agreement that ForViva proposes to enter into with the successful suppliers is set out at Appendix 2 of the ITT. It is intended that the Framework Agreement will be in place for a period of 4 years. During this period ForViva and its group members will retain the ability to procure services from outside the Framework Agreement and/or with suppliers who may not be party to the Framework Agreement. However, ForViva are committed to the success of the Framework Agreement and intend that, whenever practicable the services will be procured under the Framework Agreement through the appointment of framework suppliers. Whilst the Framework Agreement will be in place for a maximum period of 4 years, bidders should note that individual contracts called-off under the Framework Agreement may be for a period of greater than 4 years so may continue beyond the 4 year term of the Framework Agreement. The current estimated value of the supplies to be called off under the Framework Agreement is approximately 250 000 GBP. This estimated value is based on ForViva's anticipated requirements. Accordingly, suppliers should note that this estimated value may increase if other Social Housing Providers decide to join and call off under the Framework Agreement.

Service Centre Systems.

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