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Telephony Services for Contact Centres

Provide the Telephony platform required for the CCO (Contact Centre Operations) Lot 1: An Ofcom regulated, Non-Geographic Number (NGN) supplier for a fully managed touch tone Interactive Voice Recognition (IVR) service. This IVR/Call Routing Service will interface with an existing natural language IVR and other 3rd Party Systems to service the Transport for London Contact Centres. The solution must ensure a support model that is fit for purpose given the 24/7 operational environment of the Contact Centre. Please note TfL cancelled Lot 2 of this Procurement a corrigendum (amendment) will be issued to reflect this.

CPV-Code:

32571000

Abgabefrist:

Typ:

Contract award

Status:

Not applicable

Aufgabe:

Other

Vergabestelle:

name:	Transport for London (Information and Communications Technology)
address:	Windsor House 42-50 Victoria St.
postal_code:	SW1H 0TL
city:	London - UK
country:	UK
email:	None
phone:	None
contact_point:
idate:	3. Juli 2020 14:01
udate:	3. Juli 2020 14:01
doc:	430211_2014.xml
authority_types:	REGIONAL_AUTHORITY
activities:

Quelle:

http://ted.europa.eu/udl?uri=TED:NOTICE:430211-2014:TEXT:EN:HTML

Unterlagen:

None

Zuschlagskriterium:

The most economic tender

Vertrag:

Service contract

Prozedur:

Restricted procedure

Nuts:

UKI

Veröffentlichung:

18.12.2014

Erfüllungsort:

London - GB

Link:

Lose:

Name	Los Nr 1 Telephony Services for Contact Centres
Gewinner	Eckoh UK Limited
Datum
Wert	None
Anzahl Angebote	13

Telephony Services for Contact Centres

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