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C1006 — High Volume Call Answering Solution

The purpose of this contract is to appoint a single contractor of a high volume call answering (HVCA) managed service intended to enable NI Water’s customers to register a failure of water supply or sewerage network related problem and to receive current, localised and regularly updated messages throughout any such incidents. It will also enable key groups to receive additional information and contact nominated NI Water personnel/roles during periods of high call activity. The service is to be available on a hosted, managed service basis, 24 hours per day, 7 days per week, and 365 (or 366) days a year.

CPV-Code:

64200000

Abgabefrist:

Typ:

Modification of a contract/concession during its term

Status:

Not applicable

Aufgabe:

Water

Vergabestelle:

name:	NI Water and its subsidiaries
address:	None
postal_code:	BT14 6TE
city:	Belfast - UK
country:	UK
email:	None
phone:	None
contact_point:
idate:	1. November 2020 00:50
udate:	1. November 2020 00:50
doc:	465317_2020.xml
authority_types:
activities:

Quelle:

http://ted.europa.eu/udl?uri=TED:NOTICE:465317-2020:TEXT:EN:HTML

Unterlagen:

None

Zuschlagskriterium:

Not applicable

Vertrag:

Services

Prozedur:

Negotiated procedure

Nuts:

None

Veröffentlichung:

02.10.2020

Erfüllungsort:

Belfast -

Link:

Lose:

Name	Los Nr 1 None
Gewinner	Eckoh plc
Datum
Wert	GB£551 490,00
Anzahl Angebote	1

C1006 — High Volume Call Answering Solution

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