Home Group is looking to establish a framework for customer insight covering:
1) Customer satisfaction tracking (real time portal - ability to track performance across multiple stages of customer transactions and journeys, real-time interpretation & analysis (structured and unstructured survey responses), surveying functionality: multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail),
2) Quantitative & qualitative research — Journey mapping, UX research, behaviour analysis, ethnography, segmentation, sentiment analysis, qualitative research: digital /applications, face-to-face, multi-channel.
| CPV-Code: |
79342310
|
| Abgabefrist: |
13.02.2018 |
| Typ: |
Contract notice |
| Status: |
Submission for all lots |
| Aufgabe: |
Housing and community amenities |
| Vergabestelle: |
| name: |
Home Group |
| address: |
2 Gosforth Park Way, Gosforth |
| postal_code: |
NE12 8ET |
| city: |
Newcastle upon Tyne - UK |
| country: |
UK |
| email: |
None |
| phone: |
+44 1915948625 |
| contact_point: |
Mr Carl McCaughey |
| idate: |
4. Juli 2020 05:23 |
| udate: |
4. Juli 2020 05:23 |
| doc: |
506647_2017.xml |
| authority_types: |
|
| activities: |
|
|
| Quelle: |
http://ted.europa.eu/udl?uri=TED:NOTICE:506647-2017:TEXT:EN:HTML |
| Unterlagen: |
None |
| Zuschlagskriterium: |
The most economic tender |
| Vertrag: |
Services |
| Prozedur: |
Restricted procedure |
| Nuts: |
None |
| Veröffentlichung: |
19.12.2017 |
| Erfüllungsort: |
Newcastle upon Tyne - GB |
| Link: |
|
| Lose: |
| Name |
Los Nr 1 United Kingdom__Newcastle upon Tyne__
|
| Gewinner |
None |
| Datum |
|
| Wert |
None |
| Anzahl Angebote |
None |
|